FOT FAQ

Following are answers to the more common questions about this year's online event.  If you do not see your question here you can contact us at OrindaWoman'sClubInfo@gmail.com.

Bidding

• Click on the item you would like to bid on and follow the onscreen directions for placing a bid.
• When you place a bid you are entering into a final and binding agreement to purchase the item on which you bid.
• Bids need to be entered in whole dollar amounts, do not add $ (dollar sign) or .00(cents) to the amount you type in.

Why online bidding?

• It gives you the ability to use a device (smart phone, tablet, computer) you are familiar with from the safety of your home.
• All online bidding is tracked in real time - you will also be notified when you are out-bid and when you are a winner.
• People who in the past could not attend our event now can participate and contribute to our worthy causes.
• The checkout process is quick, easy and secure.

Delivery of items - Fulfillment

• Included in each item's details is a Fulfillment section - it explains if the item will be automatically shipped to you or if someone will contact you regarding delivery.
• After the auction is over, winners will be directed via an email from BetterWorld to a unique fulfillment page for each item they won. There, you will be able to correspond with us and we will track the status of delivery.
• Any issues or questions can be directed to our email account, OrindaWomansClubinfo@gmail.com

BetterWorld provides the software to run our auction and donation campaign. It doesn't charge a platform fee to anyone running a fundraiser! They believe that nonprofit organizations should be able to keep 100% what they raise.

Because we are using their system and software all notifications will be originating from BetterWorld.  To be updated throughout our event, make sure your email account does not block emails from BetterWorld and check your Spam folder just in case. 

BetterWorld tips. When paying for donations or bids there is a button to donate a percent of your donation to our software vendor BetterWorld. They generously allow us to use their software FOR FREE as long as we offer this potential donation for them - to help them continue to operate. This is completely optional and you should un-click the button to the left of the paragraph if you do not want to donate to BetterWorld. If you want to thank them with a donation you can change the donation percent.  

• Credit cards are our safe way of donating or purchasing online.
• All Credit card information is immediately encrypted, processed through a secure connection, and you will only be charged for completed transactions.during our event.
• When you place a bid you are entering into a final and binding agreement to purchase the item on which you bid.
• When an auction ends, the system will create one charge per credit card. This helps us reduce the fee. If you place all your winning bids on the same card, only one charge will be created. If you placed some winning bids on one card and others on another card, two charges will be created: one per card. 

One of the benefits of an online auction is that people who in the past could not attend our event now can participate and contribute to our worthy causes. 

We welcome everyone to bid on our auction, with the understanding that many items can only be delivered locally, within 30 miles of Orinda. Certificates, cards and vouchers will be mailed and delivered via USPS.

Shortly after the auction ends, BetterWorld will send you a congratulatory email and receipt letting you know which items you've won and what happens next.

Alternatively, you can find out if you're the winning bidder by going to your My Items page. Here you will find every item you have bid on, and whether or not you have been outbid.

In addition, when you have been out-bid BetterWorld will send you an email letting you know so you can get back in and up your bid, if you want. 

Depending on what device you are using, click or hover your mouse/finger over the picture of the item (not the description below the picture).  If a message pops up saying BID then this item is open for bidding.  If it is not open for bidding, then the date of when bidding starts for that item will display. 

As with all of our auction items our main objective is to make money for our beneficiaries. The set value of an item is primarily there for tax purposes. Any amount paid higher than the value is potentially a deduction. Also, any amount paid over the value means the person who donated the item increased the value of their donation. If all of the gift cards/certificates were to sell under value, then it would have been better for us if the donor had, instead, donated  the money directly to us, and not purchased a  card/certificate  for the auction..

Contact us anytime at OrindaWomansClubinfo@gmail.com and we will answer your question as soon as possible.